KS
Kay S
1 reviews | Active since Sept 2025
24 Sept 2025, 14:24
Vodacom-Worst Service Ever(can’t get out of your contract and you are *****ing my Credit profile!!!)
Think twice before considering a contract -Worst experience ever as the contract is not ending and your Cr Record is *****ed in the interim.in-need to buy a car but cannot as my score is low ,thanks to Vodacom.i paid a settlement amount towards December last year.received a statement that i owe in January, paid in March again as i was advised that i will recover my December money .I then paid and lately i received a statement that my account is in arrears.i can’t get any loan due to my credit status .i have emailed Vodacom, i called them and till date i haven't been assisted.i cant afford to pay again and may you reimburse the money i paid throughHammond Pole also .i need my money back and also confirm via mail that my account is closed and not in arrears.i have serious things to buy next year but you have done me bad by *****ing my profile.check my call records and revert with solution.i have emails and all to proof everything
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
25 Sept 2025, 08:32Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Sept 2025, 08:32
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KS
Kay S's updateReviewer Update
28 Sept 2025, 11:23Good day,
I had missed calls and received the below..how is it closed?What was the verdict if i may ask
Dear Vodacom Customer. Your service ticket with reference number EC-21PO-2U537H has been closed. Thank you Vodacom.
I had missed calls and received the below..how is it closed?What was the verdict if i may ask
Dear Vodacom Customer. Your service ticket with reference number EC-21PO-2U537H has been closed. Thank you Vodacom.
KS
Kay S's update28 Sept 2025, 11:23
Reviewer Update
Good day,
I had missed calls and received the below..how is it closed?What was the verdict if i may ask
Dear Vodacom Customer. Your service ticket with reference number EC-21PO-2U537H has been closed. Thank you Vodacom.
I had missed calls and received the below..how is it closed?What was the verdict if i may ask
Dear Vodacom Customer. Your service ticket with reference number EC-21PO-2U537H has been closed. Thank you Vodacom.
KS
Kay S's updateReviewer Update
07 Oct 2025, 06:04Hi ,i am still waiting for your response and wayforward.i.when will i be reimbursed and receive a letter that my acintract with you is long finished.i need my credit score to be corrected and because of vodacom,it is affected
KS
Kay S's update07 Oct 2025, 06:04
Reviewer Update
Hi ,i am still waiting for your response and wayforward.i.when will i be reimbursed and receive a letter that my acintract with you is long finished.i need my credit score to be corrected and because of vodacom,it is affected
KS
Kay S's updateReviewer Update
09 Oct 2025, 11:18So one of the agencies calls and tell me of what the balance says on the system without even trying to understand that i have paid already and have proof.the solution he is telling me is that i need to pay(again) as per what their system is saying.he says that he can see i paid in december + march and already i was billed when i pay for march again ,he says(something that the last agent did not say)all i they said was that if j pay now and send through the email or call,all will be done(which i did).no guys, what you are doing is a *******, also you are making us talk to people who seem to not know their story/work.i told the guy that i have already paid and have no money to pay further and would like to escalate, yet again he is not hearing my cry but telling me of what the system is saying.basically his last word is that i should pay.why should i pay for the third time to settle and close the account.so i should pay for the third time for an account that was supposed to be closed last year.can i not talk to the system but someone who will understand..as i need my account to be closed and receive a letter as confirmation.what you as a company is doing is not serving your clients but instead causing frustrations and emptying their pockets.i have emails to prove that i did send email for cancellation..there are calls that vodacom confirms that are recorded ,why cant you go there instead you give me a person who tells me of what the sytem says.this is daylight *******.i know my cry/complain is nothing to you,or even restoring my faith.but can this matter be sorted out in the rightful manner so i can sleep also at night and not bother vidacom again.is there somebody Who even cares?😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
KS
Kay S's update09 Oct 2025, 11:18
Reviewer Update
So one of the agencies calls and tell me of what the balance says on the system without even trying to understand that i have paid already and have proof.the solution he is telling me is that i need to pay(again) as per what their system is saying.he says that he can see i paid in december + march and already i was billed when i pay for march again ,he says(something that the last agent did not say)all i they said was that if j pay now and send through the email or call,all will be done(which i did).no guys, what you are doing is a *******, also you are making us talk to people who seem to not know their story/work.i told the guy that i have already paid and have no money to pay further and would like to escalate, yet again he is not hearing my cry but telling me of what the system is saying.basically his last word is that i should pay.why should i pay for the third time to settle and close the account.so i should pay for the third time for an account that was supposed to be closed last year.can i not talk to the system but someone who will understand..as i need my account to be closed and receive a letter as confirmation.what you as a company is doing is not serving your clients but instead causing frustrations and emptying their pockets.i have emails to prove that i did send email for cancellation..there are calls that vodacom confirms that are recorded ,why cant you go there instead you give me a person who tells me of what the sytem says.this is daylight *******.i know my cry/complain is nothing to you,or even restoring my faith.but can this matter be sorted out in the rightful manner so i can sleep also at night and not bother vidacom again.is there somebody Who even cares?😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡