Vodacom Worst Service EVER!!!

Good day, our company started our contract for VOIP phones in 2024 with Vodacom where we took out 4 rooters and 4 phones. From day 1 one we had endless problems and countless promises for it to be fixed which never happened, they even lie on their snow portal where you have to report everything.

I am going to copy and paste the treatment received with the lies. We are cancelling our contract with them due to breach of contract and no service delivery.

Thabiso Shamase4mo ago4 months ago Additional comments Comments from Technical officer: Good day

You can send an email to *** they will assist you

Can I close this ticket from my end?

Regards Bonang Moloi4mo ago4 months ago Additional comments Comments from Technical officer: Good day Access SOC Team

Please kindly assist as the clients router is not working and is affecting their business

Thank you

Ntokozo Keamogetswe Skhosana4mo ago4 months ago Additional comments Incident INC*** has been updated to state - Resolved Resolution Code: Device Replaced Resolution Notes: Please note that thee fault has been escalated to the relevant team. Kindly refer to SR*** for updates

This rooter was never replaced it is still on my desk.

Please cancel the contract seeing that you cant satisfy your customers with service!!