Vodacom - Worst Service Ever!!!

I purchased two products online on 30 August 2021. Received the upgrade item on 2 September and the new contract on 07 September. Firstly, the upgrade phone deal stipulated that Ear-pods were included, never received them, upon querying it, I was told that the deal did not include ear-pods, I had no proof to debate it at this point as the deal had since been removed off the website (well done Vodacom!!!) Next I had issues with the activation of the new sim card, i waited almost a week for that to get sorted out, also this deal came with a R200 PnP voucher which I was supposed to get smsed a day after receipt of the sim card, every time I called to query it, I was asked to phone various different numbers, the sms was finally sent to me last week, lets hope it actually works when I go to do a purchase with it. Now for the big drama, I requested on 8 September via the call center, for the upgrade phone to be collected as it was extremely slow and not processing calls properly, my request was taken, because of so many previous issues, I called back on 9 September to make sure that my collection request had gone through, and I was told that it had been, but the lady would send another request just to make sure. Then on 17 September a guy from the courier company called me to ask if that day was convenient to pick up my device, I said it wasn't, he said no problem they would collect the device the following Monday which was 20 September, to date the device has not been collected, I called the call center today to find out why my device has not been collected, only for them to tell me that they cannot see a request on the system, and they are not sure if I am eligible to get a new device as my grace period has past. I have also asked to speak to the team leader but I cannot because "they are all working from home". I have been a Vodacom customer for more than 10 years and this by far has been the most horrific experience i have ever encountered with them, from the beginning of my online purchase, I have had to waste so much time calling and calling and still nothing has been done to help me. Vodacom - you guys have really disappointed me and really tired me out.