Vodacom Worst Service Ever!

i have never come accross such incompetence and lack of assistance. Vodacom offers a Powerflex Month to Month Package. They take your money and then just dissapears instead of confirming your order via email and processing same and liasing with ram to deliver. I have contacted them 15 times, was transferrred to every single department, 15 promises to investigate and call me back. It is a week later with no luck or any effort of Vodacom to respond or resolve. This happened on the 18th. Whilst investigating and waiting for Vodacom i had to take out another Powerflex number with reference no E*** which also dissapeared yesterday