Vodacom worst service ever

I have been trying to do an upgrade since 22nd April. This is, over the many years I have been woth Vodacom, the worst service I have ever received. A lady named Akhona Mhlongo was the first to "assist" and then just never rep**** to any of my emails or calls. I was told by another sales lady on one of my attempts, that she will call me back and that just never happened. This all took a week. Then another person "assisted" me, Bronwyn Naidoo. Super helpful in the first steps, then, just like Akhona, didnt reply or call back. I then asked for a service manager...wait for it....who then asks why would I want to talk to him? SERIOUSLY?! Eventually, I get a call from this service manager, sadly I can not remember his name, who then proceeds to do the generic apologies. I also get asked for my payslip and statements, which annoyed me as I HAVE ALREADY GIVEN IT TO THE PREVIOUS TWO LADIES!!! Was promised a call back and I am still waiting. Absolutely pathetic, how does it take almost a month to upgrade online?? Secondly, communication is an utter disgrace from a company as big and corporate as Vodacom. I will allow until Friday 15th May, then I will be enquiring closure of both mine and my wifes Vodacom accounts and moving to MTN.