Vodacom worst service ever. Be warned.

If I could I would rate even lower, but stuck on the default.

One of the worst experiences of my life. Last week I went to Vodacom Soneike to get a contract and port my Cell C number to that contract. I am moving from Cell C because of the pathetic signal on the network. I got the contract on Wednesday and was told that my number would port. The following day I tried the new sim. My number was a new number.

I went to a Vodacom in Tygervalley and was told they can't help me I need to go back to the one that created the contract (I am a software developer, how their systems aren't connected really frustrates me, we are living in 2019 not in the 1900's, any Vodacom shop should be able to help, but any way). I went back to the Soneike Vodacom, they tried to help me again. So I waited for the next day and still nothing. I waited an extra day just for in case.

On Saturday, no luck. I went back to Vodacom Soneike. They gave me a new sim, ported my number again, and told me to wait until Monday. Yesterday (Monday), nothing. Waited till today, just for that extra day gap. Nothing. Phoned them about 10 times before they answered, as I am not driving to them again, they said they would look into it. Phoned me a few hours later. They said that they talked to tech and has resolved the issue.

I am still now sitting with my old Cell C sim card and the best is that they are fast to let me pay pro rata where I can't use it. Not even starting my contract but they already stole from me. Well done Vodacom!

In a world that is fast pace, customer driven, and technology that is agile. How in 2019 it takes a multi million profit company so long just to change my contract number to my Cell C number. I really don't understand it.

Wake up and start living up to "The future is exciting Ready?" slogan.