VODACOM - WORST SERVICE EVER!!!

Vodacom does not even deserve a 1 Star - more like minus 100 stars!

So...it feels like the only time I have to write a review on hello peter, is when we have to do upgrades with Vodacom!!! I honestly do not know why we keep on falling into this trap. We should just move to new providers! But no, loyalty is a ******. We upgraded not 1, not 2, but 3 contracts on 23/12/2020 and have received 1(incorrect colour by the way, that they would have picked up within 5 working days - still hasn’t happened - so we just started using it as there was a crisis) and just to find out today that the original agreement on that line has not been met, when I phoned to query the other 2 phones still not received. We went so far as to have the calls tracked and listened to(it was sent to our closest Vodacom shop vis e-mail). I phoned on the 25/02/2021 again, as the stock would be received the following week to confirm all 3 contracts. I had been following up with numerous calls... Today when I phoned again to follow-up I was told that they could not give the same prices and discounts as they were now not valid anymore!!! So please tell me, how is that fair to us as consumers? They don’t deliver the stock after we agreed on certain packages and because THEY AGAIN DID NOT DELIVER WHAT WAS PROMISED, WE HAVE TO SUFFER!!! Best part is, it is now escalated to back office and will take 1-5 working days!!! #VODACOM YOU SUCK!!! #VODACOM HAS NO CUSTOMER SERVICE #VODACOM DO YOU EVEN KNOW THAT THEIR IS A CONSUMER ACT??? #VODACOM WORST SERVICE EVER