HB
Hendrik B
1 reviews | Active since Sept 2017
09 Feb 2021, 10:27
Vodacom worst service ever
I upgraded during March 2020. Then lockdown came, I have not received the phone but it appeared that my contract was upgraded. Now it is impossible to contact Vodacom, they just say online I am not due for an upgrade. In store they cant help because I upgraded online. I also learnt that a data contract was upgraded without me authorizing it
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Vodacom's replyOfficial
09 Feb 2021, 11:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Feb 2021, 11:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team