Vodacom worst service EVER!!

Absolutely terrible service. My account were in arrears and I made payment on 6 Aug on the Vodacom app. Till this day my payment still does not reflect. I have been phoning nonstop every time I must send the pop to somebody els. Send tot POP, Margaret Mngomezule (5times) to Patricia Jack (3times) to Customer Care (2times) and to Morena Raeto once. Not one single feedback at all. Was told by a operator they would phone me in a hour yesterday, still waiting. Other operator told me I must not make payment via the app, why the hell is there then an option to pay on the app? I have been a client of Vodacom for a long time I am very disappointed by this service.