Vodacom- worst service ever!

I had the worst experience. I was contacted by their online consultants selling me a contract via one of their franchises(elite mobile) as my contract was due for an upgrade. I signed up online for the 24month contract. Vodacoms policy is that a customer only has 14days to return a faulty device for replacement and thereafter the device can only be repaired. My device started giving problems 18days within my contract and I was then told they can't replace this device, it can only be repaired. Receiving a device that is brand new, not even a month within the contract and already has to be booked in for repairs!! They unfortunately wouldn't assist me by offering another device nor a replacement because of their policy. This is the last contract I will ever have with vodacom as it's the worst services ever! You also wait extremely long on the phone trying to get hold of a consultant, who sent me to the vodacom stores, and when I got there, they told me because I purchased this contract online, I needed to contact online services for assistance...People please avoid taking out contracts with vodacom as it's the worst services and experience you'll get yourself into!