vodacom worst service ever

<p>In October of last year I renewed my contact with Vodacom for an Alcatel tablet the agent told me he will do the sim swap and it will take up to 24 hours . I waited over a week still nothing worked . I called again the next week the agent said the simple swap was declined and they need to do the sim swap again . I said fine and gave the sim details they said it will take another 24 hours I was fine with that . Another week went and still nothing. I called back the agent said the matter needs to go to the back office team as there was a problem and someone will call me back . I gave them my mtn contract number because my vodacom contract is a data contract and that simone is not even activated yet. I waited still no response so I called back for the back office lady to say that the first sim swap done was wrong and I now need to buy a new sim and try the sim swap again. So I went to the vodacom store in gateway and the consultant said that even with a new sim the system is rejecting the sum swap. I then called vodacom again that evening and told the agent I want my debit order cancelled and I want someone to call me back and reimburse me with the money they took out from my bank because I am paying for a service that I am not receiving and no one from vodacom is calling me to resolve my issue. The last call I made was to Mary this HTML class. Value is 1- ********** 729648 and I told her I want my issue escalated and I want all my money back. She didn't seem interested about how unhappy I was . Vodacom has only taken my money but has not worried about resolving my issue . It is now January 2017 this has gone on since last year October which is pathetic for a big company. </p>