LP
Lizelle P
1 reviews | Active since Nov 2018
27 May 2019, 08:25
Vodacom worst service ever!
On Friday 24 May my phone was blocked because I ran out of minutes. How can Vodacom block your line without consulting you. That whislt I am having a contratct, not top up or prepaid. The line is open for phone calls. After numerous phone calls to get the line unblocked. I am still not able to make any calls. Today is day 4. They tried to unblocked the line, increased the limit. I even had to go to the Vodashop all with no success. How is it possible to pay for such service?
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Replies (2)
Vodacom's replyOfficial
27 May 2019, 09:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 May 2019, 09:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
27 May 2019, 14:40 Dear Lizelle
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Vodacom's reply27 May 2019, 14:40
Official
Dear Lizelle
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team