Vodacom WORST Service EVER

In my Opinion they should not even get 1 star. They are the WORST service provider I have ever had to deal with. They are ***********, useless and to top it off *******. They do not train their staff and then expect us clients to do their work for them. Both my husband and I have paid off my account in June 2018, before we immigrated to New Zealand, they sent a quotation for premature cancellations, I paid more than R13 000 and my husband more than R11 000, in the store to cancell our contract, only to find out two months later they have never cancelled the accounts and conveniently stole another R2000 out of my account and R1960 out of my husband's account, for their mistake or rather incompetence. After ±35 Calls from NZ, they just drop all my calls after I enter the number I need help with. Or they put me through to rate the level of service which i did not receive? Pathetic, USELESS and a ****** shame that they call themselves the best cellphone provider. Really VODACOM wake UP, your clients needs you to STEP up your game, employ people with a common sense and who actually want to help you, train them and provide the Top notch service that your should be delivering. I WANT OUR MONEY BACK THAT YOU STOLE!!!