Vodacom worst service ever

I've been struggling to get my line open with Vodacom for the past month, I always had an open line but due to "new systems" they cannot open it until the beginning of the month. New month now and guess what, the line were not open, I had to phone again to open the line. The line is now open and I needed data, tried to buy data on my app and now I am not the main account holder? How does that work Vodacom, if this number has been the only number I have for the past 20 years? Now it will take another 24 hours to activate this? Also some sort of bad service you are delivering? Why do we have to struggle so much when we are will to spend money?