1 reviews | Active since Nov 2024
Vodacom Worst Service Ever
I have no words, I am so shocked and upset with Vodacom. First thing first. I have ordered the black Friday special for the I phone, when Vodacom contacted me to confirm the address, they informed me that I can not deliver the phone at a 3rd party as I need to be present when the stock is delivered. They asked me to redo the application and they will cancel the other application. So that is what I did. Received an SMS from Skynet that my delivery will be delivered yesterday. I have waited till after 5 at work for the delivery and nothing arrived just to get an SMS the next morning that delivery did not happen due to no one was there to sign at 21:00. They did not phone me at all and they had the incorrect delivery address which was loaded correctly on the Vodacom Application. I spent the whole morning on the phone between Skynet and Vodacom to follow up on my delivery just to confirm that they will deliver tomorrow which is a 2 day delay because of no one was available at 21:00 to receive the Phone. Skynet came by the office 10 min later with a phone delivery from Vodacom. When I opened the Vodacom Package it was the incorrect order and received 2 x I phones with the correct delivery details on the Package. I phoned Vodacom and told them that I have received this package and I requested to change the contract to the 2 phones as I need to Courier the one urgently to Cape Town which they refused and said that I can not take the phones as it is not my Order and they are not willing to assist in any way to change the contract. I have been on the phone again for more than 30 min just to get the phones collected. With that said everyone is rude and treating you like someone that is going to ***** the phones even though I phoned Vodacom. Still no assistance or any solutions given to correct THEIR mistake. 😖
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
