Vodacom=Worst Service Ever

I app**** for a new contract at Vodacom, Thursday, 30 Apr. I supp**** them with all the necessary documents, including a copy of my ID. Friday morning they informed me that I've been declined for the contract. I was quite suprised since I have a good credit record. <br> <br> Because Friday was a public holiday there was no way for me to determine what caused the decline. Today, Saturday, I phoned the Vodacom Call Centre and the consultant informed me that the ID number didn't match the Surname- how is that possible? They have the copy of the ID with them and I filled in the documents with the exact same ID number and correct surname. <br> After that the consultant informed me to phone another number, but you need some type of code which the consultant didnt provide me with. Now I've phoned the call centre back and currently I've been on hold for approximately 38 min. This is absolutely ridiculous. Absolute worst and most inefficient service I've ever received.