NV
Naomi V

1 reviews | Active since Nov 2024

14 Dec 2024, 11:27

VODACOM WORST SERVICE DO NOT RECOMMEND!!!

I can't believe this is my 3rd review of Vodacom in 3 months! After almost a month of having NO wifi it was temporarily fixed and now once again a few weeks later it is the 3rd day without wifi connection on my fully paid Vodacom contract. I've called in everyday a few times, they promised that a technician will be sent out to sort the issue but 3 days later no-one has called or come out. They told me that it was assigned and Kholani is the 2nd line contact dealing with it, but they don't know what the hold up is. It's been escalated 3 times and still nothing. I work from home and desperately need the wifi, spent so much on data already. I WOULD NOT RECOMMEND VODACOM THEY ARE THE WORST SERVICE PROVIDER. Inefficient and they just don't care about their clients. Can't wait to cancel this contract in the new year, SO frustrated!

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Replies (1)
Vodacom
Vodacom's reply15 Dec 2024, 10:07
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team