CP
Cheree P

1 reviews | Active since Dec 2017

18 Feb 2023, 18:06

Vodacom Worst Service

I have been experiencing bad network services for weeks now from Vodacom on my home internet. Never have I struggled like this before in all the years I have been with them.

I have logged my complaints, but no attempt from their side to resolve this.

I am deeply upset because I am paying for a service that I do not get. They are not fulfilling their side of their side of the contract, but I should fulfill my side by paying each month for nothing.

There is no law protecting me as a consumer because if I want to cancel due to their incompetence, I will have to pay a cancelation fee or else my name will be dragged through the mud.

So dusgusted and will never go back to them again or refer them.

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Replies (1)
Vodacom
Vodacom's reply19 Feb 2023, 11:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team