Vodacom - Worst Service and will not recommend to anyone

We have been experiencing non stop problems with Vodacom. First they do a mess up when the account was opened due to a number being transferred over (another clients bill was added to ours) Then they do not hold by the debit order agreement date which caused payments to bounce then we have to settle the penalty.

We then get charge various amounts that the staff at the vodacom shop cant give answers to on how they have gotten to these amounts. for example, charge over R400 one month and is expected just to pay. Lastly.....as we all know..Vat increase took effect 1 April 2018. Our new debit order amount according to the consultant at the call center is R 376. How is this 1% increase????? The staff never comes back to us, when we phone for a follow up they always "out of office". When my husband got angry after numerous follow ups he was told his being a child ...and this from a Cape Gate Vodacom shop employee.

The latest now is that we need to contact the regional office for assistance because the walk in shops can't do anything. We cant find any number for the regional shop and they cant supply us with one. This has been going on since December 2017 and no one is willing to assist us. Its honestly the worst service that I have ever experience in my entire life.