SS
Sanjay S

1 reviews | Active since Apr 2020

22 Jul 2020, 09:10

Vodacom worst service and given the run around when trying to cancel service

I called Vodacom to cancel my contract after it completed 2 years but was told to try a new service for 14 days, but when i called back each time to cancel i kept being given the run around. Vodacom service is the worst and they make it as difficult as possible to cancel any of the services while they continue billing. I tried to report this to Vodacom but again their systems don't work.

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Replies (1)
Vodacom
Vodacom's reply22 Jul 2020, 11:00
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team