1 reviews | Active since Feb 2018
Vodacom, worst service and customer care
I wanted to port from cell c to Vodacom to take out a new top of the range Vodacom contract, it took a week after 3 attempts. When the number was ported they told me that I don’t qualify for a big contract. It took another week to get that sorted out. I went to the store to collect my phone and contract only to learn there is another glitch in the system. Apparently I can ‘t have another contract with Vodacom if I canceled a previous contract and ported out to another provider. On the system they can’t close the contract. So after another week of struggling and phoning everyday I decided to go to Telkom. Within 15 min they approved me for the unlimited contract, I then took it. Only now to learn that I can’t port back from Vodacom to Telkom in the first 2 months. This is rediculous, I ported to Vodacom to get a contract, they could not give me one, I then went with Telkom, now I can’t port my number. I have never in my life had so much frustration and bad service!
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Hi Sazar
As discussed, feedback has been provided to you.
Have a pleasant day further!
Regards,
RJ
Hi Sazar
As discussed, feedback has been provided to you.
Have a pleasant day further!
Regards,
RJ
