SB
Sazar B

1 reviews | Active since Feb 2018

24 Feb 2018, 12:27

Vodacom, worst service and customer care

I wanted to port from cell c to Vodacom to take out a new top of the range Vodacom contract, it took a week after 3 attempts. When the number was ported they told me that I don’t qualify for a big contract. It took another week to get that sorted out. I went to the store to collect my phone and contract only to learn there is another glitch in the system. Apparently I can ‘t have another contract with Vodacom if I canceled a previous contract and ported out to another provider. On the system they can’t close the contract. So after another week of struggling and phoning everyday I decided to go to Telkom. Within 15 min they approved me for the unlimited contract, I then took it. Only now to learn that I can’t port back from Vodacom to Telkom in the first 2 months. This is rediculous, I ported to Vodacom to get a contract, they could not give me one, I then went with Telkom, now I can’t port my number. I have never in my life had so much frustration and bad service!

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Replies (2)
Vodacom
Vodacom's reply25 Feb 2018, 21:04
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Feb 2018, 12:35
Official

Hi Sazar

As discussed, feedback has been provided to you.

Have a pleasant day further!

Regards,

RJ