AM
Ashley M
1 reviews | Active since Oct 2019
21 Nov 2019, 16:41
Vodacom worst service
I have been trying to upgrade my contract since July 2019 and everytime I call the upgrade department I get transfered to a company called Bytes. They gave me the worst service I have ever received. Till this day my contract has not been upgraded nor have I received my phone. I don't understand how a huge organisation like Vodacom allows their clients to be mistreated by this company Bytes. Even their managers are rude as the consultant.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 Nov 2019, 07:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Nov 2019, 07:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AM
Ashley M's updateReviewer Update
25 Nov 2019, 16:42What is the turn around time????
AM
Ashley M's update25 Nov 2019, 16:42
Reviewer Update
What is the turn around time????
Vodacom's replyOfficial
29 Nov 2019, 12:54Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team
Vodacom's reply29 Nov 2019, 12:54
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team