Vodacom - worst service

Vodacom has deleted my number from the network with no warning. It is lockdown time and now they delete my number. Everything is registered to that number and i have sentiments to the number. They didn't even soft lock the number no just straight deleted the number, I had a payment arrangemnt with Vodacom and with the lockdown it was difficult to make the payments, I wanted to make another arrangement but couldn't get through to them. Now that they have deleted my number from the network I can get hold of them but it's to late now. The account has even been paid up to date and now I am being informed there is still an amount outstanding which I don't understand and no one wants to explain it to me and they don't want to activate my number even after paying the whole account up to date.