VODACOM WORST SERVICE

VODACOM REFERENCE NUMBER: EC-1TG8-1NLJE4

Vodacom have the worst bad experience ever, one of the consultant misled me in buying a phone I ddnt like during January 2024. I then returned the phone immediately and cancelled the contract. Its over a month now with no luck. I call every week to follow up, all consultant say the same thing your cancellation is not yet processed but it has been escalated to a relevant department. Recently I spoke to Mr Nkanyiso Dlala between 09:00-10:00 dated 27 February 2024 who said the same thing that my matter has been escalated to the relevant department. I am frustrated as this issue is taking forever to be resolved as I wanted to upgrade to the phone of my choice. This is one of the baddest experience I have ever had.