AK
Alfa K

1 reviews | Active since Oct 2018

08 Oct 2018, 19:15

Vodacom worst service

Vodacom customer services are the worst ever. They fail to resolve simply and pity things like for example am on the line rite for over 30minutes amd still listening to their boring music while the call centre agent is busy with nothing on the other and this is not the first time that this is happening I've many experiences with people not knowing what they doing or how to speak with their customers. I've had it with network and I can't wait for my contracts to end and find another network provider

0
Replies (3)
Vodacom
Vodacom's reply08 Oct 2018, 19:23
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

AK
Alfa K's update08 Oct 2018, 19:26
Reviewer Update
That's what I get all the time from Vodacom whenever I call and conplain or send an email and nothing gets done. Honestly am fed up with Vodacom and me and my family will take our business else where once our contracts come to end. I don't recommend it to anyone even my friends and colleagues. Its getting worse every time and am fed up
Vodacom
Vodacom's reply10 Oct 2018, 17:54
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, we have advised accordingly.

Regards

Consumer Website Team