VODACOM - WORST SERVICE

I upgrade previously with Vodacom Online and had no problem.

BUT that said, it has now been 9 days after I phone Vodacom Online , I still have not been able to upgrade and counting. I was told that someone would phone me to confirm my order/upgrade, 2 days after no one phoned me I called back and requested what the status was.

I was then told that It can take up to 72 hours for them to contact me, I left it there. On Monday the 18th June 2018 , 5 days after the I initially phone, Vodacom contacted me and said I need to send them my ID to confirm my ID Number. I sent it straight away, i was still on the line with the consultant.

9 days later when I phoned them today, Since then they said that the cancel the upgrade due to my the account number is wrong or my ID is not the same on the system. One of the explanations was when Vodacom moved us over to the new system it must have changed something and they are still waiting for one of there departments to verify my ID, which they already had for 5 days. when I asked to speak to a manager, the managers were conveniently in a meeting This is most probably the WORST SERVICE that I have received.