Vodacom WORST SERVICE

This will be the 3rd complaint on this same matter and Vodacom has not reponded yet. See below:

Hi, I am writing this complaint on behalf of my mother: Lorinda de Kock, ID: ********** 030084, sim card number: ********** 131. She upgraded to a 10GB day and 10GB night data package with a wifi router for R129/month. The device was delivered and I went to her house yesterday to help with cell phone backups etc. Little did we know the new package was not activated yet and now she will have a bill of +/- R3000. I do feel that Vodacom must look into this and please credit this amount as it is not fair to her. I mean the device was delivered so one would be under the impression that the new contract is active. Now she went on out of bundle rates on her previous contract. CAN A SENIOR MANAGER PLEASE CALL ME TO SORT THIS OUT TODAY.

I have posted this complaint earlier but no one has contacted me even after Vodacom confirmed that someone will. UNACCEPTABLE

Above was the original complaints and the invoice has been generated and no credit was given. This is the worst service. I want to hereby notify Vodacom that should the R3480 go off my mother’s account, both my mother and myself (Petrus de Kock) will camcel our contract was indefinitely. The latest reference number I have is 1/ ********** **********

I insist that you make contact with me once this issue is resolved on ********** 234. Do not call the number with reference to this account as its a data contract.