CB
Christo B

1 reviews | Active since Nov 2017

04 Nov 2017, 21:08

Vodacom: WORST SERVICE

Phoned vodacom about my data dissapearing on 4/11/2017 @ 21:00. Talking to a machine and later when it came to talking to an agent, nor my choice of language nor the call went through. I tried this about two or three times and on all three times the phone was put down in my ear. This, as a loyal customer is unacceptable! I have been supporting vodacom for over 10 years and this is thd thank you I get. Use any other service provider. Vodacom is bad for business!! Trying to get answers from them at the outlets is also useless as they spin you a bs story on every corner. Unacceptable!!!

0
Replies (2)
Vodacom
Vodacom's reply05 Nov 2017, 06:14
Official


Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Nov 2017, 14:31
Official

Dear client,

Kindly be advised that I addressed your concerns.

Please refer to the email which I have sent for feedback on this correspondence.

Warm regards,

SS