jV
janice V

1 reviews | Active since Sept 2016

21 Sept 2016, 15:46

Vodacom - worst service

<p>I have been trying for over a week to get someone from Vodacom to assist me with a query on my invoice. I have spoken to so many call angents and none of them can assist me. This has apparently been escalated but I still have not had any feedback. When Vodacom wants money they call instantly but the moment you need them to adjust their invoices they can never help or call back. </p> <p>I am apauled by the lack of service from Vodacom and I wish i was with another service provider. </p>

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Replies (1)
Vodacom
Vodacom's reply21 Sept 2016, 15:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team