Vodacom worst service!!!

Item: Vodacom
Rating: 1
Author: Michelle M

ONCE AGAIN. Reporting the inconvenience of Vodacom fibre. Worst Service ever experienced in Networks. My Fibre has been down for 2 weeks now. No service. So I refused to pay for a service im not receiving. Canceled. Then to be told I will be blacklisted if I don't pay end of month. For no service. I then called the customer care. To be told I must await technician. I am still waiting. Nothing was repaired to start off with. There is no service yet we pay. Was told claim down time days. This is truly *******

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Replies (2)

Michelle M's updateReviewer Update

23 Jun 2021, 17:14

Unbelievable!! I reported my issue 2 weeks ago was told turnaround in 72 hrs....its now 2 weeks! Still no fibre!!!
My colleague had issues with her fibre. Reported yesterday!! Today they have been to replace router!
Still 2 weeks later!No call from Tech!
Absolutely pathetic!!

Michelle M's update23 Jun 2021, 17:14

Reviewer Update

Vodacom's replyOfficial

23 Jun 2021, 18:16

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply23 Jun 2021, 18:16

Official