JH
Jenine H
1 reviews | Active since Oct 2021
11 Oct 2021, 13:16
Vodacom Worst Sales Service
We Recently took out a new contract for my son. As he goes to Varsity we chose an ipad package. Not only did they take weeks for delivery (without calling to make this arrangement), only to be told now that they have issued the incorrect device and now need to collect the device and of course they have already deducted the instalment off the banking account. Once the device is collected they would need to reverse the contract (and the installment which will take between 7 - 14 working days!!). Then we would need to redo the application!. There is NO WAYS we are taking another contract with you Vodacom you are NO LONGER our service provider of choice.
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Replies (1)Vodacom's replyOfficial
11 Oct 2021, 14:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Oct 2021, 14:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
