1 reviews | Active since Jul 2023
Vodacom worst provider ever
I have been struggling with vodacom for 16 days now. A dispute about payment and after making a payment that I am still questioning my service still hasn't been reconnected. After 64 calls, 20 emails, and being sent from one department to another , my issue hasn't been resolved.
Vodacom has a very bad after service department, the people working there that I have dealt with are *********** and clueless, always saying they can not give a time frame or have to speak to the higher agent.
This is unacceptable and as quick as they are to take our money there is no after service.
This is the worst experience I have ever had with any company.
I regret ever having decided to go with Vodacom.
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. The feedback as per the Fibre Cancellations Team is as follows:
Your request for the fibre contract to be cancelled has been completed. The request has been sent for router collection; our warehouse team will contact you to arrange router collection.
Kindly be advised with regards to the billing Clint Thompson has been trying to contact you to no avail on both contact numbers provided but no answer. He has communicated with you via email as well.
He has requested more information from you regarding payments made to the account.
Regards
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. The feedback as per the Fibre Cancellations Team is as follows:
Your request for the fibre contract to be cancelled has been completed. The request has been sent for router collection; our warehouse team will contact you to arrange router collection.
Kindly be advised with regards to the billing Clint Thompson has been trying to contact you to no avail on both contact numbers provided but no answer. He has communicated with you via email as well.
He has requested more information from you regarding payments made to the account.
Regards
Vodacom Consumer Website Team
Best regards,