VODACOM WORST PROVIDER

I have had the worst experience with Vodacom.

The following are the people that I spoke to, Kubashni Naidoo, Alwina Naicker, Chris Naidoo, Christesha Nagiah, Chad Pillay, Keshia Talukdhar, Kimberly who told me that Amsha Naidoo stated she will call back ( still waiting) and now finally Angie Mthethwa.

I needed to do an early cancellation of my Vodacom contract and called the call center to request this. Initially they advised that a contract that I had taken in September 2018 was only due for cancellation on September 2022 which is 4 years. The initial person could not even comprehend that this was incorrect and that there are no 4 year contracts and just kept repeating that this is what the system states. Then called again and same experience, even spoke to a team leader, who also did not even understand the system and it was so frustrating have a team leader, telling me, after they had messed up, that he is HELPING me. Eventually someone understood that the system was incorrect, called me back once and that was it. The team leaders, manager Amsha, was then supposed to call me back, but naturally still waiting to date. After about 2 weeks, this was eventually corrected, but still no communication with regards the cancellation.

Called again today and then got a quote with a deduction of 10 % when it states that they should have a minimum of 25 % deduction on the fees.

I have asked if Vodacom will be taking any responsibility with regards to this mess up as I have spent time and have spoken to about 10 people.

The team leader initially stated there will be no cancellation fees and then called back to say, that there will be, but because they have now corrected THEIR own mistake, MY time and frustration is of no further concern to them.

Contracts are not worth the effort of dealing with people who all do not have the ability to make decisions.

And we are not allowed to speak to the people that make these decisions.