1 reviews | Active since Mar 2017
Vodacom-Worst online ordering expierence
<p>I recently took out a new contract with vodacom, i orded it online as i did the last time which was hassle free and took two days, however i was wrong this time it was complete oposite expierence to what was a succesful and delightful the last time i orded.</p> <p> </p> <p>I placed the order Wednesday morning 8:00am and the vetting was approved at 12:20pm. On thursday thought somone would call back but nobody did, on that same day i took inituitive and called them as it looked like they were not going to get back to me. They said on the phone that the order was placed already. Assuming that the order was placed already on Wednesday i assumed it would take 3 days to be delivered like the last time. Friday came and i had no response, called them again and they said order was placed, later that day around 7pm i called the sales and equires team and told them about my issue they told me that vetting was approved as i knew already and said however order was not placed yet not even processed. This is **** as i want to know what happened between Wednesday 12pm to Friday . Its as if everything was frozen. Already having orded so much stuff online from different online companies , i can not coprehend what kind of **** service i am receiving. To be honest i would recomment their online service to anyone even if its to save my life. Not worth it and its clearly not hassle free. Would not expect that from such a big company such as vodacom. Where their is two days of pause. Pure ****</p>
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Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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