MD
Michelle D

1 reviews | Active since Jul 2017

01 Jul 2017, 10:01

Vodacom - Worst of the worst!!!

<p>My mother and I went to upgrade this past Wednesday. The consultant kept us there for 3 hours - arguing about the type of phone I should take, insisting on changing my contract type, making stupid mistakes on the paperwork, and telling me that I can't apply for a router contract because the new stock was not on the system yet, where 10mins later the lady next to me got the contract I requested and she was able to take the router, the insurence he was supposed to take out on my phone was incorrect because he app**** for insurance on my previous phone and now Vodacom said that they can't fix this problem - I have to! WORST SERVICE EVER!! I phoned to request that they change the settings in order for me to buy data, the manager confirmed that the settings have been changed BUT my phone is still not working. If I was able to give a rating below 1 then I would've. Please contact me as soon as possible because I am seriously considering cancelling all contracts at Vodacom!!</p>

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Replies (1)
Vodacom
Vodacom's reply01 Jul 2017, 10:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team