WM
Welcome M
1 reviews | Active since Jul 2011
29 Apr 2021, 09:56
VODACOM WORST NIGHTMARE!!!!
We’ve had a contract with Vodacom that expired in 2020. After following all procedures and setting the contract, we discovered that they have not updated a settlement on our cellphone contract and this is sitting on ITC as debt not paid since 2020!!! We’ve emailed them for settlement letter and no response to date. From worst service which led to cancellation to still having to struggle after cancellation. Who exactly must now follow up on this mess as it has negatively impacted the credit profile??
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Replies (2)
Vodacom's replyOfficial
29 Apr 2021, 10:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Apr 2021, 10:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 May 2021, 10:11Dear Welcome Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. A paid in full confirmation letter has been sent to your email address and the credit bureaus has been updated. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 May 2021, 10:11
Official
Dear Welcome Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. A paid in full confirmation letter has been sent to your email address and the credit bureaus has been updated. Regards Vodacom Consumer Website Team
Best regards,