Vodacom worst network service in South Africa

Had one of the worst services in my life from Vodacom customer service today called in for a sim swap the said the going to ask me questions which they said I failed but also questioned them which they couldn't answer me telling me that they don't have the right to answer that question okay then they told me that I have to go to a Vodacom shop as I have failed the questions asked the nearest shop is in Clearwater mall as I am from soweto Meadowlands I then told them that I won't waste my petrol and time they couldn't answer that also I drove there and to my suprise they were off line so basically on a rainy day had the worst contact center service and wasted my time and petrol