Vodacom Worst Network Provider Ever

Last week, I came on here to express my frustration with Vodacom after being offered a R50 discount on each of my three cellphone contracts—supposedly saving me R150 per month. However, instead of seeing a reduced bill, I was shocked to receive a new monthly statement charging me R476.34 more than usual. On May 27th, I made my payment through the Vodapay app, as I do every month, yet Vodacom now claims they never received the payment and have flagged my account as being in arrears. I have proof of payment, including my bank statement and the confirmation from the Vodapay app. This is completely unacceptable. Not only is Vodacom mishandling my money, but this is the second time they've negatively impacted my credit record and score. I’ve had enough—I will be taking this matter further.