PN
Poovasen N

1 reviews | Active since Mar 2013

31 May 2017, 20:20

Vodacom worst network ever.

<p>I'm on a smart m package and exceed my allocated minutes and data every month and I am then billed out of contract rates. From midday today I am unable to make calls and was advised by person at 111 it would sorted in an hour. I called back several hours later only to be told I have exceeded my allocated minutes and am locked out. I tried to explain that I am not on top up but a open contract to which I was told "all supervisors are in a meeting at 6pm, wait for tommorow. She tthen rudely hung up on me.I am now unable work as I cannot contact any customers or officials. Thanks vodacom for your pathetic service and manners of your staff, noting I have 3 contracts and been over 10 years with vodacom.</p>

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Replies (2)
Vodacom
Vodacom's reply01 Jun 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply07 Jun 2017, 12:23
Official

Hi Poovasen

As discussed, this matter has now been resolved.

Regards,

RJ

Best regards,