CC
Chantelle C

1 reviews | Active since Jun 2020

25 Jun 2020, 12:15

VODACOM WORST LYING *****ING NON-DISCLOSURE Hypocrite company. I have asked all 200 co-workers to cancel their Vodacom contracts

It is the WORST LYING *****ING with NO AFTER SALES network. I have sent correspondence to 200 co-workers to cancel vodacom contracts. I am Tired of begging for answers. it has been 4 months NO-One got back to me. Vodacom rep called me 4 months ago to say my contract is due for an upgrade. I said i don't want to renew as my data disappears Calls are dropped for no reason signal disappears. Data never lasts. We have 6 hand sets in our family and 4 ****els and ALLLLLLLL have same problem. The consultant **** and said COntract data & airtime is cheaper. Instead of 2 handsets VODACOM charged me for 4 handsets. I neverrrrrrr agreed for an open contract now I magically received a account of R9000.00 on one handset and Double the amount on the other handset. I finally after 4 months of apparent escalations went to Vaal Mall spoke to the worst and rudest Assistant Manager MARIA MOTSIRI whom is clearly not s****ed and does not have the competence to deal with IRATE clients. She refused to call any manager to assist and clapped her hands in anger and bobbed her head like a gangster to challenge the opposition. When i said she is unprofessional she just said that is that she can't do anything. SHE should not be in a managerial position if she can't handle one clients query. While i spoke to her she also was on her cell phone to entire time. Facts: 1. I renewed my contract based on the lies the vodacom rep told me. Vodacom shops refuse to assist as it is not then that did the upgrade. Apparently the person (REDCBU/Tradepartner) is a outbound call centre and they were suppose to send the upgrade call recording to VODACOM to assess this was last month I am still waiting. 2.The upgrade rep said that i would NEVER have top up again as you pay on contract 0.90c per mg and on top up R2.40+_ 3. This rep for vodacom said it is the same if I do it telephonically or in store this I now know is a lie. 4. I NEVER gave permission for 4 HANDSETS & double deductions. Thi is non-disclosure and *******. NEVER at ANY point did she say that For some reason I will be charged for 4 handsets as the the contract expiry date is not the same as the upgrade date. This was not even mentioned. 5. I called ro cancel the handsets after the first incorrect deductions as this is *******. No ONE complete my instruction NOR gave feedback. 6. VODACOM DOES NOT HAVE COMPETENT STAFF every person logs a query and that is ITTTTT. 7. I called yesterday again call centre would if called back by close of business but AGAIN to no avail. 8. I WANT THIS CONTRACTTTTTT CANCELLED. 2 Contracts Cell: *** and *** NOW. I will not pay any cancelation fee nor your ridiculous bill that I never approved.

0
Replies (1)
Vodacom
Vodacom's reply25 Jun 2020, 14:01
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team