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Lewis L

1 reviews | Active since Dec 2017

10 Apr 2022, 10:34

VODACOM WORST IN THE UNIVERSE

Vodacom fibre must, no IS the worst fibre service provider in the universe. At least 20 to 50 hours a month I will have no internet, and if you phone, all you get is the technicians are working on it. I run a small business from home, and every time the internet goes off I lose income, but Vodacom does not care. If you apply for credit for downtime, nothing happens. I cannot profe it but the last time a technician was at my place, a brand new Samsung A32 went missing, I did not even open it yet, but as I said I don't have proof it was the technician that took it, it is just funny, that when he left, the phone was gone. I contacted Vodacome, and all they said is if I cannot prove it was the technician that took it, there's nothing they can do

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Replies (6)
Vodacom
Vodacom's reply10 Apr 2022, 11:42
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Lewis L's update11 Apr 2022, 10:49
Reviewer Update
Just as expected, Vodacom has till now not come back to me, which is not surprising
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Lewis L's update11 Apr 2022, 12:10
Reviewer Update
That is not good enough, what happens next time. Vodacom should give me a ****le with at least 10gb of data pm for when the fibre goes off as it does at least 2 to 3 times per month. And what about the phone that went missing.
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Lewis L's update11 Apr 2022, 12:13
Reviewer Update
I was talking about a ****le.
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Lewis L's update12 Apr 2022, 08:49
Reviewer Update
When is someone with authority going to call me, as I am still waiting
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Lewis L's update13 Apr 2022, 09:12
Reviewer Update
I just cannot believe that Vodacom has still not contacted me. But then again it is Vodacom I am dealing with, and they only make promises, they don't actually do something