Vodacom, worst Fibre service

My fibre connection has been down since the 1st of April to date. I just spoke to the contact centre team leader who told me that the technical team does not work on long weekends. Then why open the contact centre? For them to tell us our tickets are escalated (Wasteful Expenditure), they must get a voice over to do that. Then the contact centre agents will even tell you at least your ticket is assigned, like they are doing you a favor for a service you pay for. This was the worst worst experience, at least this way we get to try their competitors.