ND
NISHAN D
1 reviews | Active since May 2009
12 Oct 2025, 13:30
Vodacom worst fibre Service
Vodacom fibre is the worst. Dont make a mistake and sign up with them. Everyday, the internet keeps cutting, with the service light going off. Then get a speed of 3mbps, which is not what I signed for. Dont have time to call you'll everyday to sort out.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
13 Oct 2025, 06:53 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Oct 2025, 06:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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NISHAN D's updateReviewer Update
14 Oct 2025, 00:05Still waiting for a call. And now all my data from my cellphone has disappeared from the vodapay app. Bought a 30 day bundle and boom, all gone. 0 balance
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NISHAN D's update14 Oct 2025, 00:05
Reviewer Update
Still waiting for a call. And now all my data from my cellphone has disappeared from the vodapay app. Bought a 30 day bundle and boom, all gone. 0 balance
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NISHAN D's updateReviewer Update
21 Oct 2025, 11:23Good Day. Fibre still doing the same thing. Just cut off. I must keep restarting the router. When is this issue gna be resolved
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NISHAN D's update21 Oct 2025, 11:23
Reviewer Update
Good Day. Fibre still doing the same thing. Just cut off. I must keep restarting the router. When is this issue gna be resolved
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NISHAN D's updateReviewer Update
03 Nov 2025, 08:49Good day Dass Nishan
Please be advised that your return fees has been credited as a once off good will gesture. You have a debit order instruction for the last working day of the month. We don't debit on weekends and public holidays. Your debit order instruction is sent to your bank at least 4-5 working days before your bank account is to be debited. Should you wish not to be debited a cash payment needs to be made and reflect before we send your debit order instruction to the bank. As per our terms and conditions unpaid debit order fee of R100.88 can be charged for an unpaid debit order. The credit for R201.76 incl. VAT will reflect on your Vodacom account within 24-48 hours.
Regards, Consumer Website Team
As per your message above, nothing has been credited. I paid the full amount. Called your billing department and they said nothing has been noted and they not aware of this. Awaiitng your feedback.
Please be advised that your return fees has been credited as a once off good will gesture. You have a debit order instruction for the last working day of the month. We don't debit on weekends and public holidays. Your debit order instruction is sent to your bank at least 4-5 working days before your bank account is to be debited. Should you wish not to be debited a cash payment needs to be made and reflect before we send your debit order instruction to the bank. As per our terms and conditions unpaid debit order fee of R100.88 can be charged for an unpaid debit order. The credit for R201.76 incl. VAT will reflect on your Vodacom account within 24-48 hours.
Regards, Consumer Website Team
As per your message above, nothing has been credited. I paid the full amount. Called your billing department and they said nothing has been noted and they not aware of this. Awaiitng your feedback.
ND
NISHAN D's update03 Nov 2025, 08:49
Reviewer Update
Good day Dass Nishan
Please be advised that your return fees has been credited as a once off good will gesture. You have a debit order instruction for the last working day of the month. We don't debit on weekends and public holidays. Your debit order instruction is sent to your bank at least 4-5 working days before your bank account is to be debited. Should you wish not to be debited a cash payment needs to be made and reflect before we send your debit order instruction to the bank. As per our terms and conditions unpaid debit order fee of R100.88 can be charged for an unpaid debit order. The credit for R201.76 incl. VAT will reflect on your Vodacom account within 24-48 hours.
Regards, Consumer Website Team
As per your message above, nothing has been credited. I paid the full amount. Called your billing department and they said nothing has been noted and they not aware of this. Awaiitng your feedback.
Please be advised that your return fees has been credited as a once off good will gesture. You have a debit order instruction for the last working day of the month. We don't debit on weekends and public holidays. Your debit order instruction is sent to your bank at least 4-5 working days before your bank account is to be debited. Should you wish not to be debited a cash payment needs to be made and reflect before we send your debit order instruction to the bank. As per our terms and conditions unpaid debit order fee of R100.88 can be charged for an unpaid debit order. The credit for R201.76 incl. VAT will reflect on your Vodacom account within 24-48 hours.
Regards, Consumer Website Team
As per your message above, nothing has been credited. I paid the full amount. Called your billing department and they said nothing has been noted and they not aware of this. Awaiitng your feedback.