NS
Nicole S

1 reviews | Active since Sept 2015

07 Jun 2022, 10:36

VODACOM WORST FIBRE PROVIDER

My internet has been off since the 02nd July 4.30pm and till now my services has not been restored. I called Vodacom numerous time and spoke to 2 different managers and numerous contact agents and was constantly told they will escalate the issue but no communication from Vodacom I've constantly been chasing them.

I was told on the 02nd there is a Vumatel outage in my area and the 03rd when I called was told a different story and was advised I technician needs to come out to my premises.

I called Vumatel to check what is going on and they advised me the ticket is closed and they have not received any further communication from Vodacom so Vodacom has been lying to me about try to get my services restored.

THE SO CALLED MANAGERS KENNITH VANANA AND AVIWE WHICH I SPOKE TO YESTERDAY AND FRIDAY AND TOLD ME THEY WOULD ASSIST AND KEEP IN CONTACT WITH ME HAS NEVER CONTACTED ME SINCE.

THIS IS BY FAR THE WORST SERVICE PROVIDER, NEVER USE THEM. YOU WILL PAY FIBRE AND SPEND CALL AND DATA MONEY FROM YOUR POCKET AND NOT GET ANY SERVICE FROM THEM.

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Replies (1)
Vodacom
Vodacom's reply07 Jun 2022, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team