FM
Francois M
1 reviews | Active since Apr 2015
16 Dec 2021, 09:26
Vodacom worst Fibre and ISP in SA!!
Over the past 2 months I have requested on multiple occasions for my Vodacom Fibre line to be investigated due to inconsistent and unstable download speeds. I run a business from home and inadequate bandwidth is a major hinderance. I have supp**** proof of the slow speeds more than 10x the required, on different occasions using different apps and sites and still not even one response has been received. I am convinced my line is throttled or slowed especially during after hours and weekends. If you are considering Vodacom Fibre, just don't. Find another provider. Which is what I am going to do.
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Replies (2)
Vodacom's replyOfficial
16 Dec 2021, 11:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Dec 2021, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
FM
Francois M's updateReviewer Update
22 Dec 2021, 14:32After allowing a few days for Vodacom to respond and after their prompt response on Hello Peter, nothing has happened. No consultant contact, no investigation and still the same issues. Bad connectivity, unstable network service. One would think that Fibre means uninterrupted connection, not with Vodacom! Still waiting for someone to explain to me what the issue is. I'm guessing it would be faster to just switch to another provider.
FM
Francois M's update22 Dec 2021, 14:32
Reviewer Update
After allowing a few days for Vodacom to respond and after their prompt response on Hello Peter, nothing has happened. No consultant contact, no investigation and still the same issues. Bad connectivity, unstable network service. One would think that Fibre means uninterrupted connection, not with Vodacom! Still waiting for someone to explain to me what the issue is. I'm guessing it would be faster to just switch to another provider.