Vodacom - Worst experiance I've EVER experianced.

I actually can not believe that you are still in business Vodacom. This is literally the worst experience I've received in my life, I actually have not even heard of anyone experiancing such a bad service as you've provided me.

I'm in the IT Service industry myself, and customer service is key, communication is key. But when it comes to you, you just dont care.

The way I see it, the orginazation Vodacom does not take any FTTH calls, your contractors perform all the services and you just collect the money. However, when I phone through, less than 2 seconds I'm speaking with a Human, but that Human is unable to help me because they can only log a ticket. When your contractors came through to install the service at my property, it was done within 2 hours, brilliant, when it comes through to Vodacom to configure the service, ABSOLUTELY NOTHING!! I'm quite sure that I was the first person in my area which app**** for FTTH and I still dont have it. My service was installed at my property on the 22nd of September 2020, today is the 25th of October 2020 and I still dont have ANY internet service.

I've been on the phone with the FTTH Team (Because if you phone Vodacom themself they advise they can not help me) 3 - 6 times a day for a month and no one can assit me. This is the best part, your network is so bad Vodacom, I can not be on a phone call longer than 15 min and the call drops. If you can not fix that, how do you think you are able to run the entire South Africa with different services. Because of this, it actually feels like I'm starting to feel pain in my chest (never experianced this before) of how angry you make me.

Alright, let's start from the beginning, on the 22nd of September 2020 my Fibre was installed. Your contractors mentioned that within 48 hours my FTTH will be active. As it stand now, I have (only you will &^*#*%g know how this works) three SO numbers on my name from the one application I've completed, with 100's of SR numbers phoning every day to have FTTH at my home, and still no service. I was so despirate when I saw you contractor in the street, I've mentioned to him go please come and fix my issue, he replaced the router and still no service. Every day I phone, you still dont have the new router on your system. I've logged a request to cancel your horrific service, then only you phoned to mention I must pay the installation fee and the pennalty fee for breaking the contract. I dont understand how you can expect me to pay ANYTHING if I have not receiving any service. All you have done is cost me stress and electircity powering your EXTREMELY WEAK WiFi Nokia router (this device is really a joke).

I've send the following E-Mail with not a single response from Vodacom: SR***.

Your stuff is on the pavement.

> On 12 Oct 2020, at 19:50, Manie Bekker wrote: > > On my way home I’ve notice that your contractor was at my neighbor house installing your services. (Poor them) > I went to the guy and mention to him if he have anyone’s contact details that I may use as I’m really desperate contacting a person at Vodacom that is willing to assist. He mentioned that he (Bafana) will come through and investigate the issue for me. > Bafana mentioned that everything is perfect, however, he believe it maybe the router then that is faulty, because on your lovely email to me you mention it is completed. > Not that you care, but Bafana replaces the router for me. > <image0.jpeg> > > > See the above details of the new router. > > Poor Bafana mentioned that the internet is going to be up within 2 hours. Maybe he was thinking he installed it for another ISP. > > If it is not up by COB on the 13th of October 2020 I’m going to put your equipment on the street as mentioned before. > >> On 12 Oct 2020, at 16:33, Manie Bekker wrote: >> >> >> Try again Vodacom!!!!!!!!!!!!!!!!! >> <PastedImage-1.png> >> >> The above/attached image is not completed, yet another disappointment, keep it up, you are just re-assuring how *********** your services are. >> >> COB 13th of October 2020 Vodacom, this is your deadline. >> >>> On October 12, 2020 at 9:16 AM, Manie Bekker wrote: >>> >> >>> This service has not been working from day one (Installed date 22 September 2020). >>> >>> If this service is not active and working by COB the 13th of October 2020 I'm taking everything out of my premises and I'll leave it on the street for you to collect. >>> After performing this task, I will make contact with Vodacom and cancel all the relevant contracts, etc. >>> >>> I have never in my life imagined that such bad service can exist, especially from a company as large as Vodacom. >>> >>> I would like to add that Davenisha Sivasathan is the definition of bad service, actually, she is the absolute pinnacle of bad service. I highly recommend that this person no longer works for you Vodacom, you will just keep losing customers if she is involved. >>> >>> I have phoned a minimum of three times a day your FTTH team (On this note, it is a very bad model you've implemented. The FTTH team is outstanding, however, they can not do a single thing, only log a ticket which Vodacom refuses to do.) for three weeks and have not received single feedback of any sort back from Vodacom, besides Musa from the FTTH team. I'm done phoning, I'm done waiting. >>> >>> COB on the 13th of October 2020 is your deadline Vodacom!

End of E-Mail Chain.

Please note that your stuff is not on the pavement, I've only mentioned this because I want a reponse from you. But why would you care costing your the company you work for money.

I've spoken yesterday with my next door neighbor and they've also advised that they've been fighthing with Vodacom for two weeks and needed to post on Hellopeter. After posting on Hellopeter, not even 24 hours later, their service is active again.

@Vodacom Management, do you even know that your staff is so careless? That they only respond on threats and not actually doing their job?

My SO numbers are as follow: SO***, SO***, SO***.

I dont know what more to say than, just do you job, configure my service and give me the FTTH that I've app**** for.

You can be glad that you are the only provider in the area because I can guarentee that no one will apply for your services if there was another provider.