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KG
Keagan G

1 reviews | Active since Sept 2021

07 Jul 2022, 09:16

Vodacom - Worst ever customer service

Vodacom service is absolutely horrible. My father is ill and I have phoned to cancel the contract and port all numbers over to prepaid. This was done on the 23rd of June!!! Vodacom still have not activated the numbers on Prepaid, they continued to bill his account and when calling vodacom to complain about the numbers not being active Nicole from accounts still had the nerve to tell me they are very busy and that I should call the network??? You as vodacom are the service provider.

The agreement was to freeze the contract, I would pay the money my father owed and the numbers would be active on prepaid. But no one from vodacom has the patience and understanding to deal with their customers.

It is now the 7th of July and we still cannot make any phone calls.

0
Replies (2)
Vodacom
Vodacom's reply07 Jul 2022, 10:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
KG
Keagan G's update19 Jul 2022, 09:48
Reviewer Update
That is only half of the problem solved. Accounts department has given me different stories each time I call. the account is frozen and I was told all numbers would work on a prepaid option until the account is up to date. Yesterday I was told none of the numbers will work till the outstanding amount is paid However one of the numbers appears to be working fine and only 2 numbers are not active. Its absolutely shocking how no one can give me a valid answer as to why this has happened and every agent gives me a different story. We have been loyal vodacom customers for roughly 15 years and this is the service we get. Yet again, another company that only looks after the people with money and pays no attention to loyalty.