Vodacom worst ever

I complained about vodacoms service last week and someone was going to phone me or my husband but no one did. Is vodacom waiting for the months to pass so that the cpa doesn't apply anymore. We were wrongly inform, meaning false information not paying what we were inform meaning the cpa applies here. And we are entitle to it but now no one gets back to us just because we know the cpa. And we want refund as the fault was by vodacom direct that did the upgrade telephonically and the store consultant that didnt inform us right away. Is this what costumer service is then i will rather get alll to join telkom or mtn beter service