EC
Errol C

1 reviews | Active since Jun 2015

20 Apr 2026, 14:14

Vodacom worst customer service in South Africa

Vodacom Morningside has sold me a Vivo x300 with a Vivo x300 pro camera kit. I have tried to sort it out with them but after a month I have not come right and at this point they do not respond in any way.

There are major issues, I am being charged for the x300 pro camera kit not the x300 camera kit and for the x300 not x300 pro phone. Either way the contract needs to change. At the end of the day the salesman sold me the wrong phone.

I got a hold of the twitter crew who promised the world but have actually done nothing. There last update was they will reach out to VC Morningside on Friday morning at 9 and I have heard nothing for days now.

Twitter has stopped responding to me at all.

I am returning everything tomorrow and cancelling my debit order unless you guys can sort something out. I never had any issues with MTN in years I used them and you guys can learn from their service.Tired of the lies, incompetence and general igonrance.

0
Replies (2)
Vodacom
Vodacom's reply21 Apr 2026, 07:07
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
 
EC
Errol C's update21 Apr 2026, 11:11
Reviewer Update
I know you guys don't work past 2pm which is ridiculous but once again I have heard nothing from Vodacom, more lies and incompetence. Does Vodacom just not do customer service?