Vodacom... Worst customer service from SA's leading mobile provider.

After deciding finally on a device I wamted to upgrade to, I thought it would be a great idea to apply online. This was convenient as I did not have to go into a store amd it made it even better that the devices on the contract could be delivered on time at work.

This however never happend as when I phoned them on the 14th of May 2018, I was informed that my upgrade has indeed been canacelled by the system. I was advised to reapply for the same contract and needless to say the same thing happend without giving any reason. After nonstop phonecalls I managed to find out what that reason is. No stock of added devices on the contract.

With no indication as to when stock will arive or if they will at all receive any stock at all, they finally put me on a back order list.

2 weeks past, and nothing. Not a phonecall, not an email no form of communication whatsoever.

Today I phoned them and I was "kindly" advised that my number has been flagged on the system for *****ulant activity. Also with no reason linked to my profile whatsoever.

From convenience online to, "You would have to go into a store to verify your profile details sir."

Unhappy can't even start to describe as to how I feel towards the level of service I have recieved.